STORE POLICIES AND TERMS OF SERVICE

EddyBoards LLC skateboards are custom made and handcrafted for your enjoyment; please read ALL the information below before using the website and before using your board.

 Do not ride your board until you have read the following message :

1. ALWAYS wear a helmet and other safety equipment when riding the board.
2. Riding in the fastest speed modes are very powerful and the trigger is highly sensitive, be sure to very gentle with the trigger control to avoid being thrown off the board. Start by trying to move as slowly as possible within these speed modes when both using the brakes and acceleration.
3. Your board can lose brakes and power during your ride at any time due to low battery on the skateboard or remote. If this happens, it’s best to ride your board at speeds you are comfortable without power or brakes.
4. Always obey and check the local road rules in your area for where you can ride and do not ride on busy roads with line markings.
5. Do not ride the board in wet conditions. The board may slide from under your feet causing injury.
6. Do not ride the board if you are under the influence of drugs or alcohol.
7. ALWAYS RESPECT PESEDSTRIANS
8. Always maintain your board, this is the owners responsibility.  Always check all screws/nuts throughout the skateboard are tight regularly.  Always clean your bearings for best roll and quietest/smoothest ride (including the bearing in the drive gear). Bearings get dirty and effect ride quality and may reduce battery performance and cause possible bearing failure.

WARNING MESSAGE:

1. Avoid water -  Riding in wet conditions is very dangerous and may cause injury. The board is not water proof. The electronic and mechanical components are subject to  damage due to water. Please note; damage as a result of moisture exposure is not considered a manufacturer defect and not covered by warranty. 
2. Abuse - Do not jump on the board, ride off gutters or curbs, smash the board into hard objects, or drop the board on the ground for starting operation. Although the product has been made to handle rigorous riding, it’s still an electrical product and needs to be handled with care and respect.   Our warranty does not cover significant impacts or damage resulting from any of the above.
3. Whenever you ride the EddyBoards LLC skateboard, you risk serious injury or even death from loss of control, collisions and falls. To ride safely, you must read ALL instructions and safety messages and warnings in the manual.
4. Riding on Hills -  Riding on hills can be very dangerous, what goes up must come down! So if you ride up an insanely steep hill and you intend to ride down this same hill, this is extremely dangerous and you must know how to control your speed without the use of the electric brakes if ever there was a malfunction or there was a situation where the brakes fail.

All payments on orders placed will be checked and authorized by EddyBoards LLC. We reserve the right to refuse any business.  Order processing time may increase if there is a suspicion of fraudulent payment.  Payments received via PayPal and Amazon Pay are pre-authorized.

EddyBoards LLC skateboards ship all orders FOB our distribution center.  All skateboard orders and high value orders will be sent with signature confirmation.  If you are unavailable to sign during the delivery attempts, your driver will leave further instructions on retrieving your package. EddyBoards LLC reserves the right to hold or alter delivery after the order has shipped for reasons related to customer service or suspicion of fraud.

We are unable to guarantee the services of hired delivery services, and you agree to not hold EddyBoards LLC liable for any shipping issues including but not limited to lost or damaged packages. You must file your own freight claims.

If you suspect your product is damaged, do not sign or accept your package upon delivery, report the damage to the driver, and contact us immediately at service@eddyboards.com

If you are experiencing a deliver issue of your order (lost or missing), the most efficient method to resolve the issue is to contact the courier service used and reference your tracking number so they can investigate the error.

• FedEx- If FedEx attempts to deliver your order incorrectly or damaged, you can initiate the claim here: https://www.fedex.com/en-us/customer-support/claims.html by entering your tracking number found on your shipping confirmation email. If you are unable to locate the tracking number, please contact us and we can provide it to you.
  Please note, in order to be considered lost with FedEx, a package must be undelivered 24 hours after the expected delivery date and time. A report cannot be made until then. Please allow additional time when a package is delayed due to adverse weather.
• UPS- If UPS attempts to deliver your order incorrectly or damaged, you can initiate the claim here:  https://wwwapps.ups.com/webClaims/create?loc=en_US&report_type=1 &WT.svl=PNRO_L1 by entering your tracking number found on your shipping confirmation email. If you are unable to locate the tracking number, please contact us and we can provide it to you.  Please note, in order to be considered lost with UPS, a package must be undelivered 24 hours after the expected delivery date and time. A report cannot be made until then. Please allow additional time when a package is delayed due to adverse weather.

*RETURNS

If you are unsatisfied with the product you ordered from our website, EddyBoards.com, you’re welcome to return it to us for a refund- postmarked  within 5 days of receipt of the product.  Original shipping charges are not refundable, customers are responsible for return shipping charges. 

The product cannot be physically altered, used, or damaged.  You must request a return authorization number by contacting service@eddyboards.com.  RA numbers are valid for 7 days.  We will not accept any returns without a return authorization which must be clearly marked on the package you are returning.  If package is received without return authorization, it will not be accepted, and returned to shipper; any charges incurred will be customers responsibility.  Return shipping charges are customers responsibility.  Upon receipt of the properly documented return, EddyBoards LLC reserves the right to verify condition of product return prior to issuing refund. 

Product must be returned with the original packaging and packaged as it was received.  If this is not done and product arrives damaged or improperly packaged, we will not credit purchase and product will be returned to you at your expense.

WE ARE UNABLE TO ACCEPT PRODUCTS ON RETURN AFTER 5 DAYS OF RECEIPT.

All product returns will be shipped to address below:

3077 B Claremont Dr

#152

San Diego, CA 92117

Items not eligible for return:

-Items that have been subject to abuse, misuse, negligence, or accident (ie riding in wet conditions, dropping the board etc). (EddyBoards LLC skateboards are not designed to be jumped down stairs or off curbs. Doing maneuvers like this can result in damage  and therefore may result in component failures.)

-Items subjected to tampering, unauthorized alterations, or modification.

-EddyBoards LLC electronic components that have been installed in EddyBoards LLC skateboards that do not contain EddyBoards LLC components exclusively, EddyBoards LLC electronic components connected to components manufactured  by companies other than EddyBoards LLC, or installing EddyBoards LLC components into devices other than EddyBoards LLC brand skateboards.

- Used perishable items due to their deterioration through standard use. These items are - bearings, belts, tubes, tires, bushings, grip tape, and wheels.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Once your return is processed, your refund will be issued to your original method of payment. You will be refunded 100% of the purchase price minus shipping costs and any restocking fees. Please note, although the reimbursement is immediate, it may take a few business days for your bank to make said funds available to you. Please contact your bank for further details

Warranty

In the unlikely event of a defect, EddyBoards LLC skateboards offers a limited warranty to the original purchaser that EddyBoards skateboards shall be free from defects, material, and workmanship for 12 months from the date of purchase.

EddyBoards LLC accessories shall be covered for a period of 30 days from the time of purchase.

This warranty does not apply to the following: 

-Any skateboard that has been subject to abuse, misuse, negligence, or accident (ie riding in wet conditions, dropping the board etc). (EddyBoards LLC skateboards are not designed to be jumped down stairs, railings, curbs, etc. Doing maneuvers like this can result in damage  and therefore may result in component failures.)

-Defects caused by tampering, alterations, or self repairs are not covered by this warranty.

-Damage caused by installing parts other than EddyBoards LLC brand components or installing EddyBoards LLC components into devices other than EddyBoards LLC brand skateboards unless sold on our website.

-Perishable items due to their deterioration through standard use. These items are - bearings, belts, tubes, tires, bushings, deck grip, and wheels.

Boards sold by EddyBoards LLC in the 48 contiguous states that malfunction within 7 days of receipt and which cannot be diagnosed and repaired remotely, will be shipped back to EddyBoards LLC at our expense for repair at no charge. If the malfunction is due to quality and workmanship, the board will be repaired and return shipped to the customer at no charge. Boards that malfunction between 8 days and 6 months of receipt must be returned at the owner's expense.  In the event the problem is determined to be related to misuse versus a malfunction, a repair quote will be provided.  If a return is requested in lieu of warranty service, the item will be treated as a return. All returns require an RA number; the shipper will be responsible for return shipping charges. Please see 'returns' section for further details.

Please note; Manufacturer's warranty applies exclusively to new complete skateboards purchased from EddyBoards LLC and their authorized retailers. Skateboards purchased elsewhere, used condition, or second hand are not covered under warranty. 

Warranty Registration is required only when board is purchased through an Authorized EddyBoards LLC skateboard retailer. 

Information collected is for verification purposes only and will not be shared or sold to any party outside of EddyBoards LLC. 

EddyBoards LLC will not use your information to contact you in an unsolicited manner.

ONLINE SALES AGREEMENT, RELEASE OF LIABILITY & PARENT INFORMATION 

SALE OF ANY EQUIPMENT ON THIS WEB SITE IS EXPRESSLY CONDITIONED ON THE FOLLOWING AGREEMENT. YOU, OR YOUR PARENT/LEGAL GUARDIAN (IF YOU ARE A MINOR), MUST READ THIS AGREEMENT PRIOR TO PLACING AN ORDER WITH EDDYBOARDS LLC.

The best safety equipment and the most experienced athlete cannot completely eliminate the risks certain sporting and outdoor activities pose. Certain sporting and outdoor activities are inherently dangerous. By purchasing and using the equipment sold by EddyBoards LLC the purchaser understands and voluntarily undertakes the risks involved with sporting and outdoor activities, including but are not limited to: electric skateboarding and skateboarding. Such risks and dangers include, but are not limited to: sprains, broken bones, bruises, cuts, temporary or permanent paralysis and even death. Other risks include: unforeseen weather conditions, hazardous and unknown terrain, geographical conditions, failure to properly maintain equipment, failure to obey traffic instructions or local laws and engaging in sporting and outdoor activities while physically exhausted or disabled. This electric skateboard is a high performance machine and should not used or operated in any way by children under the age of 14 years old. YOU MUST WEAR APPROPRIATE SAFETY EQUIPMENT (ESPECIALLY A HELMET) WHENEVER RIDING A SKATEBOARD.

It is important to use merchandise sold by EddyBoards LLC in accordance with the manufacturer's design and recommendations to minimize these risks. However, accidents and unforeseen hazards do exist and the purchaser and users of the merchandise sold by EddyBoards LLC agree as follows:

I, the purchaser or user of the merchandise, agree to release EddyBoards LLC, its owners, agents and employees, from any and all liability for damage, injury, paralysis and death to myself, any other person, or property, resulting from the use or misuse of the merchandise sold by EddyBoards LLC.

I, the parent of a minor child, agree to release EddyBoards LLC its owners, agents and employees, from any and all liability for damage, injury, paralysis and death to my child, any other person, or property, resulting from the use or misuse of the merchandise sold by EddyBoards LLC.

It is agreed that any and all liability of EddyBoards LLC its owners, agents and employees shall be limited to the purchase price of the merchandise.

It is agreed that any legal action brought against EddyBoards LLC for any reason will be brought in the state of California.

I have read and understand the terms of this agreement. I understand that my purchase and use of the merchandise sold by EddyBoards LLC ads manifests my agreement to the terms of this Agreement. I understand that this Agreement releases EddyBoards LLC from any and all claims of liability brought by myself, my minor children, and any other third party who uses the merchandise purchased from EddyBoards LLC.

PLEASE READ THE FOLLOWING TERMS OF USE CAREFULLY BEFORE USING THIS WEBSITE.

All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this website.

COPYRIGHT

The EddyBoards LLC skateboard is a unique design that is protected by design registration. The entire content included in this site, including but not limited to text, graphics or product is copyrighted as a collective work under copyright laws.  Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by EddyBoards LLC Skateboards. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

TYPOGRAPHICAL ERRORS

In the event that an EddyBoards LLC product is mistakenly listed at an incorrect price, EddyBoards LLC reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. EddyBoards LLC reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, EddyBoards LLC shall issue a credit to your credit card account in the amount paid.

PRODUCT AND PRICING INFORMATION

Although EddyBoards LLC has made every effort to display the products and their colors as accurately as possible, the displayed colors of the products will depend upon the monitor of the user and EddyBoards LLC cannot guarantee that the user's monitor will accurately portray the actual colors of the products. Products displayed may be out-of-stock or discontinued, and prices are subject to change without notice. Purchases may be subject to applicable taxes (duties, VAT, etc) in the purchaser’s shipping destination. These are to be paid by the purchaser and are not included in the shipping cost applied at EddyBoards LLC online checkout.

PRIVACY POLICY

This privacy policy sets out how EddyBoards LLC uses and protects any information that you give EddyBoards LLC skateboards when you use this website.

EddyBoards LLC is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

EddyBoard LLC may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from September 1, 2020.

WHAT WE COLLECT

We may collect the following information:
Name
Contact information including email address,
Demographic information such as postcode,
Other information relevant to customer surveys and/or offers

WHAT WE DO WITH THE INFORMATION WE GATHER

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Dispatching orders.
Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

SECURITY

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies:

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

LINKS TO OTHER WEBSITES

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

CONTROLLING YOUR PERSONAL INFORMATION

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please write to us.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

QUESTIONS OR CONCERNS

If you have any question or concerns in regard to our privacy policy please contact us at service@eddyboards.com.