Product Support

PURCHASING & ORDERING

If I order today, how long will it take my board to ship?

Once your order is received and payment confirmed, your order will be shipped via FedEx within 4-6 weeks.

How much is shipping to my country and how long will it take to arrive?

Currently we only ship to US and Canada.

Do you offer financing?

 

Yes.  We offer financing through Paypal Credit.  You will be prompted through Paypal checkout.  *You must have a Paypal account.

 

SERVICE AND LIMITED WARRANTY

 

Does EddyBoards LLC offer a warranty?

 

EddyBoards LLC offers a limited warranty for a period of 12 months from the date of receipt.  For more information please see our limited warranty page.

 

Common Questions

 

How old do I have to be to use an EddyBoards Skateboard?

 

EddyBoards electric skateboards are high performance machines and should not be used or operated in any way by children under the age of 13 years old unless under adult supervision.

Are the boards waterproof?

 

Our skateboards are water resistant.  Meaning, riding over a small water runoff or through a very shallow puddle, the board should be ok.  However, do not wet the board or ride in the rain. 

 

When riding a skateboard, you rely on friction, even more-so when riding on an electric skateboard.  Riding on wet surfaces reduces friction resulting in it being extremely dangerous and could have negative effects on you, your skateboard, and anybody around you.

 

In addition, any damage to the electronics as a result of moisture exposure will not be considered a manufacturers defect and will not be covered under warranty. 

 

What is the maximum rider weight allowed for EddyBoards Skateboards?

 

Our suggested limit is 250 lbs.  Anything over that weight may result in the board malfunctioning and potentially causing harm.

How fast can my electric skateboard go?

 

There are many variables that dictate how fast a board will go including but not limited to: weight of rider, style of riding, terrain, weather conditions, hills.

Can I kickpush home if I run out of batteries?

 

Yes, you will experience some resistance on an electric skateboard.

Will my skateboard go up hills?

 

Yes, when riding hills, the rider must be more careful and it can be more dangerous. When riding up a hill, you must come down a hill, so in going up a steep grade it is possible that you could come down a steeper grade which can be extremely dangerous in which you should be experienced in how you control you speed without the use of electric brakes if ever there was a loss of power or situation in which the brakes fail.

 

Board Operation

 

How do I operate my electric skateboard?

 

Electric skateboards are controlled by a handheld Bluetooth remote.  Please see your instruction manual that comes with the purchase of your skateboard prior to riding.

 

How do I brake?

 

Braking is done through the remote by pulling back on the throttle.  See instruction manual.

 

How do the different speed modes work?

 

Our remote has three speed modes: ECO, FAST POWER, MAX POWER.  This is done through your Bluetooth remote.  Please see instruction manual.

 

ECO MODE will offer around 25% of available power, with a limited top speed – perfect to learn on.

FAST MODE offers around 75% of available power, with more speed but limited to be ideal for cruising and achieving maximum range.

MAX POWER MODE offers 100% of available power and with a full range of speed. 

WARNING: FAST AND MAX POWER MODE offer performance not suitable for beginners AND can allow the rider to get into situations that may increase risk in operation. Riders must understand the power this board can offer must be respected for safe use. We recommend full protective gear at all times when riding an EddyBoards skateboard.

How can I get the best range from my skateboard?

 

Our skateboards were tested with a 180lb rider on smooth surface, flat ground.  Range on a skateboard will be determined by terrain, weather condition, rider weight, style of riding, etc. Please see specs on our website.

How many times can I recharge my battery?

 

Lithium Ion batteries are typically able to recharge 500 times.

How do I maintain my EddyBoards Skateboard?

Please start out by always maintaining your skateboard clean and free of debris on all working parts (and in general).  Ensure all bolts and nuts are tightened appropriately. 

We recommend that you routinely check that your bolts and nuts are tight, bearings are clean and rolling freely, your belt has proper tension.  You should rotate the wheels regularly so that you ensure proper wear.

When do I need to replace my drive belt?

 

Our drive belts are of high quality. If there is any checking, cracking, peeling on the belt, belt should be replaced.  Belts are available on our website.

 

 

Component Compatibility

 

What wheels can I use on my board?

 

Our boards are distributed in three collections: Travelers, Fly Boards, Land Surf skateboards. 

 

We provide 83mm wheels on all Travelers and Land Surf boards in order to give you maximum traction and turning ability.  Any larger wheel could cause wheel bite (wheel rubbing against bottom of skateboard causing a dead stop which can be harmful).

 

Fly Boards come with 93mm wheels and can accommodate up to 120mm wheel size without causing wheel bite.